The Rosy Jane

Английский паб
  • Екатеринбург, проспект Ленина, 34 — 1 этаж
  • Площадь 1905 года 800 м
  • Геологическая 1500 м
Bob Modesitt написал 2 отзыва об этом месте
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Hate writing this but....

Am American and I love the little things about a restaurant. And little things are important. Went to Rosey Jane's Sunday and had a good dinner. Wanted to get out and Rosey Jane's has been a favorite in the past.

Food was good, the Kilkenny, VERY tasty. They have a special discount agreement with Passes, an app on...

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Hate writing this but....

Am American and I love the little things about a restaurant. And little things are important. Went to Rosey Jane's Sunday and had a good dinner. Wanted to get out and Rosey Jane's has been a favorite in the past.

Food was good, the Kilkenny, VERY tasty. They have a special discount agreement with Passes, an app on the phone. Not being open for a LONG time, the Rosey Jane's access was not present. Asking about this the people said there's nothing they can do. But in the past when the cell phone did an upgrade, the entire app disappeared. When this happened they happily worked and immediately got it fixed.

Last night, the phrase, "sorry, there's nothing I can do," was the only thing said. It is MORE a "sorry, there's nothing I am GOING to do," and this is frustrating.

While I know this is a little thing I would believe a business would do all they could to make their customer's happy. Especially when business is so difficult at the moment.

Was happy to see tips are now available when the bill is paid. Left one, a standard 15% of the total. But seeing this and considering tips in Russia are optional I may have to revisit this trend for me. And the return visit to Rosey Jane's will not be at the top of my list. Again, all was good except for the attitude of the management.

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4 комментария

  • Нет, дружище, так носители языка не пишут, ты палишься.

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  • Gotcha pal.

    Will not defend my heritage or past but it's funny to see how an idiot can so adeptly decipher what this is.

    Good luck and have a nice life. Maybe your efforts should be to continue what you are best at accomplishing. Like, pulling wings off flies, kicking cats and abusing your children.

    One last question, when your mother dropped you on your head when you were a baby, did you ever get this fixed? A friend wants to know.

    Again, have a nice life pal.

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  • Dear Bob Modesitt!

    Thank you so much for posting this review and for your appreciation of our service and food quality. We are very sorry that a situation with the app spoiled the end of your evening. We accumulated bounus points on your special discount card account on the recent purchase on August 23. We apologize that we could not explain properly about an ability of accounting bonuses after a visiting of The Rosy Jane.

    We hope to see you again!

    Yours respectfully

    Baluev Alexey

    General manager of The Rosy Jane

  • Thank you. I KNOW this is a small thing but small things are important to me. And your attention to this is very much appreciated. And I am thankful.

    Will see you AGAIN SOON and indulge in your menu and adult beverages.

    My thanks are high and my recommendation is higher still.

    HATS OFF TO A GOOD JOB!

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